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Board Member Bio


Johanne Ardouin

Ombudsman, RBC


Member, Membership Committee


Johanne Ardouin was appointmented to the position of RBC Ombudsman on May 1, 2012.

With an MBA from the Universite du Quebec a Montreal and the financial planner accreditation, Ms. Ardouin brings with her a wealth of leadership and sales experience, as well as the knowledge gained from various executive positions held during her 27 years at RBC. Her previous roles include Regional Vice-President, Mortgage Specialists; Vice-President, Insurance and Investment; and Vice-President, Financial Planning, working in the Regional Executive Office and RBC National Office in Quebec and Ontario respectively. Before being appointed as RBC Ombudsman, she has held the position of Vice-President, Quebec Headquarters, Private Banking.

Ms. Ardouin is extremely active in the community and sits on the board of directors of various organizations, such as the Montreal Heart Institute Foundation.

Ms. Ardouin is a Fellow of CSI and CBA, she has been actively involved in the United Way campaigns both in Quebec and Ontario and has been the Chair of the Board of Directors for the Sacre-Coeur Hospital Foundation in Montreal before moving to Toronto in 2005.

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