About Us

Board Member Bio


Charles Dougall

Ontario Beer Ombudsman

Member, Communications Committee


Charles Dougall was appointed the Beer Ombudsman for Ontario on January 2, 2017. This is a new position that was created the previous year as part of revisions to the governance of The Beer Store. The Beer Ombudsman investigates complaints from retail clients, licensees and brewers about operational issues at The Beer Store if the company is unable to resolve them.

Prior to this appointment, Charles spent almost 30 years at Scotiabank, the last nine as the Scotiabank Ombudsman. He also worked at the University of Toronto Press for 13 years as an editor on the Dictionary of Canadian Biography.

Charles has volunteered at a number of social agencies including Meals on Wheels and the Yonge Street Mission. He currently sits on the Board of Second Harvest, a Toronto-based food rescue organization.

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